bm999 Terms & Conditions

By accessing, registering on, or using any part of the bm999 platform available at https://bm999.io (the "Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with the bm999 Privacy Policy and any additional rules, guidelines, or promotional terms published on the Platform from time to time.

If you do not accept these Terms in their entirety, you must immediately cease using the bm999 Platform. Continued access to or use of the Platform following any posted update to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, registered users, and any other persons who access or use the bm999 Platform, including through any mobile browser or compatible device within or outside Bangladesh.

To open and maintain a bm999 account, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be aged 21 years or older. bm999 enforces a strict 21+ policy and conducts identity verification (KYC) on all accounts. If at any point bm999 determines that an account holder is or was under the age of 21 at the time of registration or play, the account will be immediately closed and all balances, including winnings, will be forfeited.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to determine whether your use of bm999 is lawful in your location.
• Legal capacity: You must have the full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• One account per person: Each individual may hold only one bm999 account. Creating multiple accounts, whether using the same or different personal details, is strictly prohibited and will result in account suspension and forfeiture of balances.
• Not a bm999 employee: Current employees, contractors, agents, and their immediate family members are not permitted to hold active player accounts or participate in promotions.

bm999 reserves the right to request identity documentation at any time to verify eligibility. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension pending review.

When registering for a bm999 account, you agree to provide accurate, current, and complete information as requested during the registration process. You further agree to maintain and promptly update your account information to ensure it remains accurate at all times.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. All activity conducted through your account — whether or not authorised by you — is your responsibility. bm999 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

• Accounts may not be sold, transferred, or assigned to another individual under any circumstances.
• You must notify bm999 immediately if you suspect any unauthorised access to or use of your account by contacting [email protected].
• bm999 recommends enabling two-factor authentication (2FA) through your account security settings for additional protection.
• Account names, usernames, and profile details must not contain offensive, discriminatory, or trademarked content.

bm999 reserves the right to refuse registration to any applicant without providing a reason, and to close or suspend any account where the information provided is found to be inaccurate, incomplete, or misleading.

All financial transactions on the bm999 Platform are denominated in Bangladeshi Taka (৳ / BDT). The following terms apply to all deposits and withdrawals made through your bm999 account:

• Minimum deposit: ৳500 per transaction. There is no maximum single deposit limit, though bm999 may apply account-level limits at its discretion.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected bank cards (Visa, Mastercard) where available. Payment method availability may vary by region or account status.
• Deposit processing: Deposits via bKash and Nagad are typically credited to your bm999 balance within minutes of successful payment confirmation. bm999 is not responsible for delays caused by third-party payment providers.
• Withdrawal method: Withdrawals must be made to the same payment method used for the most recent deposit, subject to verification requirements. bm999 reserves the right to request additional identity documents before processing any withdrawal.
• Withdrawal processing time: Withdrawal requests are typically processed within 1–3 business hours during standard operating hours (Bangladesh Standard Time, UTC+6). Processing times may be longer during periods of high demand or where additional verification is required.
• Minimum withdrawal: ৳500 per transaction.
• Currency: All account balances, transactions, bonuses, and winnings are expressed in Bangladeshi Taka (৳). bm999 does not operate multi-currency accounts.

bm999 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply its own transaction fees, for which bm999 accepts no responsibility. Any such fees are borne entirely by the account holder.

bm999 offers promotional bonuses to eligible account holders from time to time, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. The following general terms apply to all bm999 bonuses unless otherwise specified in the individual promotion's terms:

• Wagering requirements: All bonuses are subject to a minimum wagering requirement, which will be clearly stated in the specific promotion terms. Bonus funds and any winnings derived from bonus funds may not be withdrawn until the applicable wagering requirement has been fully met.
• Eligibility: Bonuses are available to eligible, fully verified accounts only. bm999 reserves the right to exclude any account from promotions at its discretion.
• One bonus per household: Only one bonus of each type may be claimed per household, IP address, payment method, or device.
• Bonus expiry: Bonuses that are not activated within the stated validity period will expire automatically and cannot be reinstated.
• Abuse: Any attempt to exploit, abuse, or manipulate bonus terms — including but not limited to creating multiple accounts, using third-party funds, or placing low-risk hedging bets to fulfill wagering requirements — will result in the forfeiture of the bonus and any associated winnings, and may result in permanent account closure.
• Game contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games such as blackjack and baccarat may contribute a lower percentage. Contribution rates are specified in individual promotion terms.

bm999 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. In the event of a dispute regarding a bonus, the decision of bm999 is final.

All games available on the bm999 Platform — including live casino titles, slots, table games, sports betting markets, crash games, and fishing games — are governed by their respective game rules, which are accessible within each game interface. In the event of any conflict between a specific game's rules and these Terms, the specific game rules take precedence in relation to that game.

bm999 partners exclusively with internationally recognised game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Play'n GO. All random number generator (RNG) games offered through these providers are independently audited for fairness and return-to-player (RTP) accuracy.

• In the event of a technical malfunction, disconnection, or software error during a game round, the affected round may be declared void and any stakes placed during that round will be returned to the player's account balance.
• Bets placed after a game event has concluded — whether due to a delay in data feed, software error, or any other cause — are void and will be settled at the pre-event price.
• bm999 reserves the right to void any bet or game result that was influenced by a software glitch, data error, or any form of unfair advantage obtained by the player.
• Sports betting markets are subject to the rules of the relevant sport's governing body. Results are determined using official data sources. bm999's interpretation of event outcomes is final in the absence of a clearly verifiable official result.

The following activities are strictly prohibited on the bm999 Platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances and winnings, and referral to relevant authorities where applicable:

• Opening more than one bm999 account, whether using your own identity or that of another person.
• Providing false, inaccurate, or misleading information during registration, identity verification, or any other interaction with bm999.
• Using the Platform if you are under 21 years of age.
• Attempting to exploit software vulnerabilities, game errors, or technical malfunctions for financial gain.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit promotions, or interact with the Platform in a manner not intended for human users.
• Engaging in collusion with other players, match-fixing, or any form of organised fraud against bm999 or other platform users.
• Using the Platform to launder money or conduct any transaction that is in violation of applicable anti-money laundering laws.
• Accessing or attempting to access another user's account without authorisation.
• Reverse-engineering, copying, distributing, or modifying any part of the bm999 Platform or its content.
• Engaging in any conduct that is abusive, threatening, or harassing toward bm999 staff or other platform users.

bm999 employs fraud detection systems that monitor account activity in real time. Accounts flagged by these systems may be subject to temporary holds on withdrawals pending investigation. bm999 will cooperate with law enforcement agencies in connection with any investigation into fraudulent or criminal activity conducted through the Platform.

bm999 is committed to promoting responsible gaming and providing players with the tools they need to manage their gambling activity in a healthy and controlled manner. The following responsible gaming tools are available to all bm999 account holders through the account dashboard:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session time limits: Configure maximum session durations after which you will be automatically logged out of your account.
• Loss limits: Set a maximum loss threshold over a defined period. Once your limit is reached, you will be temporarily prevented from placing further bets until the period resets.
• Cooling-off period: Take a short break of between 24 hours and 30 days during which your account will be temporarily restricted.
• Self-exclusion: Permanently or indefinitely exclude yourself from the bm999 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six months.

If you believe that your gambling is becoming problematic, or if you are concerned about another person's gambling behaviour, we strongly encourage you to use these tools and to contact our support team. Further information and guidance is available on our Responsible Gaming page. bm999 enforces a strict 21+ age policy and will immediately close any account found to be held by a person under the age of 21.

bm999 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is available at bm999.io/privacy-policy. By registering for a bm999 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

bm999 uses your personal data for the purposes of account management, identity verification (KYC), fraud prevention, customer support, and the delivery of relevant promotional communications where you have opted in to receive them. bm999 does not sell personal data to third parties. Data is shared only with service providers who support the operation of the Platform, and only to the extent necessary for those purposes.

All data transmissions between your device and the bm999 Platform are protected by 256-bit TLS SSL encryption. Player funds are held in accounts that are segregated from bm999's operational funds.

All content on the bm999 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the compilation thereof — is the property of bm999 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without the express written consent of bm999.
• Use any data mining, robots, scraping, or similar data gathering tools on the Platform.
• Use the bm999 brand name, logo, or trademarks in any manner that suggests endorsement or affiliation without prior written authorisation.
• Frame or mirror any portion of the Platform on any other website or platform.

Any unauthorised use of Platform content terminates the licence granted above and may constitute an infringement of bm999's intellectual property rights.

To the fullest extent permitted by applicable law, bm999, its directors, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the bm999 Platform or its services.

Without limiting the foregoing, bm999 shall not be liable for:

• Any loss of profits, revenue, data, or goodwill resulting from your use of the Platform.
• Service interruptions, technical failures, or downtime caused by factors outside bm999's reasonable control, including but not limited to internet outages, third-party payment provider failures, or force majeure events.
• Any unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any delays in payment processing caused by third-party financial institutions or mobile wallet providers.
• Game outcomes, which are determined by certified RNG software and are beyond the control of bm999.

bm999's total aggregate liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount of funds held in your bm999 account balance at the time the claim arises.

bm999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, bm999 will endeavour to provide reasonable notice to active account holders via email or an on-platform notification prior to the changes taking effect.

The updated Terms will be published on this page with a revised effective date. Your continued use of the bm999 Platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using the Platform and may request account closure by contacting our support team.

bm999 recommends that you review these Terms periodically to stay informed of any changes that may affect your rights and obligations as an account holder.

These Terms shall be construed and governed in accordance with applicable law. In the event of a dispute arising from or in connection with your use of the bm999 Platform, you agree to first contact bm999's customer support team at [email protected] to seek an informal resolution. bm999 will endeavour to respond to all formal disputes within five (5) business days of receipt.

If a dispute cannot be resolved informally within thirty (30) days of the initial complaint, either party may pursue resolution through any competent legal process available under applicable law. Nothing in these Terms limits your statutory rights as a consumer.

bm999 makes no representation that the Platform or its services are appropriate or available for use in any specific jurisdiction. It is your responsibility to ensure that your use of bm999 complies with all local laws applicable in your location.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please reach out to the bm999 support team using the contact details below. All support is provided in English and is available 24 hours a day, seven days a week.

• Email: [email protected]
• WhatsApp: +880 1700 000 999
• Live Chat: Available inside your bm999 account dashboard
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

For matters relating to responsible gaming, self-exclusion requests, or account closure, please refer to our Responsible Gaming page or contact support directly. bm999 is committed to responding to all account-related queries promptly and professionally.